Cash Converters is a global financial services and retail company headquartered in Perth, Western Australia, with a unique business model that spans franchising, store operations, and personal finance. Established nearly 40 years ago, the company has grown to operate 659 stores across 15 countries, serving an under-serviced market by providing flexible cash solutions and second-hand retail services.
The company’s core philosophy centers on offering diverse financial products and services that meet customers’ needs in a responsible and transparent manner. With a presence in multiple hemispheres and time zones, Cash Converters has developed a robust, integrated multi-channel network that leverages data-driven decision-making and bespoke technology to enhance customer service and experience. Their approach focuses on providing financial options to customers who may not have access to traditional banking services.
Cash Converters has strategically expanded its footprint, with significant store numbers in countries like Australia (153 stores), the United Kingdom (193 stores), Spain (75 stores), and several other nations across Europe, Africa, and Asia. By maintaining an industry-leading Net Promoter Score (NPS) and continually exploring growth opportunities in domestic and international markets, the company has positioned itself as a versatile and adaptive financial services provider that serves a wide range of customer segments.
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