Subscription Terms of Service

Terms and Conditions

StockWire X Pty Ltd – All Rights Reserved (ACN: 688 129 213)
A subsidiary of AiGentic Group Pty Ltd

These Subscription Terms and Conditions (“Subscription Agreement”) govern the provision of subscription-based services by StockWire X Pty Ltd (“StockWire X”, “we”, “our”, or “us”) and apply to all Corporate Clients who subscribe to our promotional article generation and distribution services.

This Subscription Agreement should be read in conjunction with our general Terms of Use and Privacy Policy.

Definitions

Corporate Client: An ASX-listed company or its authorised representative that subscribes to StockWire X’s B2B SaaS promotional services. Corporate Clients engage StockWire X to produce investor-focused media content following the release of price-sensitive ASX announcements.

Services: AI-driven multi format content generation and multi-platform content distribution.

Subscription Period: The recurring billing cycle selected by the Corporate Client (monthly, quarterly, or annually).

Platform: The StockWire X website, and all related technology infrastructure used to deliver our services.

By subscribing to our services, you acknowledge that you are an authorised representative of the Corporate Client with authority to bind the company to these terms, and you agree to be bound by this Subscription Agreement.

1. Service Description

1.1 Promotional Article Services

StockWire X provides Corporate Clients with:

AI-Generated Content Creation: Transformation of ASX announcements into multi media content
Multi-Platform Distribution: Publication across StockWire X website, and social media channels
Real-Time Processing: Multi-media content generation and distribution within minutes of ASX announcement release
Priority Support: Dedicated account management and technical assistance

1.2 Technology Licensing

Our services utilise proprietary AI technology licensed from AiGentic Labs Pty Ltd, including:

Natural language processing algorithms
Multi-LLM content generation workflows
ASX announcement analysis systems
Automated distribution mechanisms

1.3 Editorial Independence

While Corporate Clients commission our services, StockWire X maintains complete editorial independence:

Articles are generated by our AI systems based on factual ASX announcement data
Clients cannot control, edit, or approve content prior to publication
We reserve the right to decline services that compromise our editorial integrity
Content maintains an objective, fact-focused tone consistent with our brand standards

2. Onboarding & Operational Procedures

2.1 Welcome & Account Setup

Upon successful subscription to StockWire X’s promotional services, you will receive:

Welcome Email: Confirmation of your subscription tier, billing cycle, and service commencement date
Account Credentials: Login details for your StockWire X dashboard to access and account management
Contact Verification: Confirmation of your registered contact details on file

Current Contact Details:

We will maintain the following information for service delivery and communications:

Primary Email: [Your registered email address]
Secondary Email: [Optional – for billing/compliance teams]
Mobile Number: [Optional – for urgent service notifications]
Authorized Representative: [Primary account holder name]

Updating Contact Information:

If any contact details require updating, please email admin@stockwirex.com immediately or your dedicated account manager.

Accurate contact information ensures:

Timely receipt of article publication notifications
Important service updates and platform announcements
Billing confirmations and tax receipts

You may also update contact details through your Account Dashboard under “Account Settings.”

2.2 Understanding How Our Service Works

To ensure a smooth partnership and set clear expectations, please review the following operational details:

Subscription & Billing Operations:

StockWire X operates as a Software-as-a-Service (SaaS) platform with recurring billing cycles
Cancellations must be submitted before your next billing period to avoid automatic renewal
No refunds are provided for cancellations made after a billing period has commenced (except within the 7-day satisfaction guarantee window)
Your subscription rate is locked in at signup and remains unchanged until cancellation, even as we may adjust pricing for new subscribers
All transactions generate a tax invoice/receipt, which will be emailed to your registered address and stored in your Account Page
You can add your accounts team as a secondary recipient for tax receipts through your account settings

Payment Processing:

For Direct Debit/Bank Transfer payments, service coverage commences once payment has cleared
Credit card payments via Stripe are processed immediately, with instant service activation
An active subscription is required to maintain article/video generation and distribution services

Company Information & Data Accuracy:

Our company metrics, financial data, and announcement information are sourced directly from the ASX
If you identify any data anomalies in published articles, please notify us immediately at admin@stockwirex.com so we can rectify them
Cash positions are extracted automatically, please alert us to any inaccuracies for prompt correction
If you change your company code (ASX ticker), name, or corporate structure, you must notify us immediately to ensure continuity of service and accurate article generation, if you do not notify us, your content will not be picked up and redistributed through our systems and we can not be held responsible.

Article Coverage & Announcements:

Our AI systems monitor ASX announcements in real-time for all subscribed companies
If any price-sensitive announcements are missed or not processed, please contact admin@stockwirex.com or your dedicated account manager immediately
Articles are generated automatically based on announcement significance and our editorial algorithms
Not all announcements may warrant article generation (e.g., routine administrative filings, minor clerical updates)

Communication & Support:

All service correspondence will be sent to your registered email address
Important notifications include: subscription renewals, platform updates, and performance reports
For any questions or concerns, please contact:
- General Support: admin@stockwirex.com
- Your Dedicated Account Manager
- By phone: 1300 393 419

2.3 Content Distribution Strategy & Timing

Maximizing Article Impact:

To ensure your announcements receive maximum visibility and impact across our platform, social media channels, and investor audience, please consider the following best practices:

Big News Blast – EDM Campaign Strategy:

Our Big News Blast service is a premium email direct marketing (EDM) campaign distributed to our engaged investor database. To maximize effectiveness:

24-Hour Advance Notice Required: Provide our team with at least 24 hours’ notice of significant upcoming announcements
This advance notice allows us to:
- Prepare your EDM campaign content for maximum effectiveness
- Coordinate distribution timing immediately following your ASX release
- Maximise both reach and investor engagement
- Ensure strategic messaging alignment

Important: Big News Blasts Reserved for Material Announcements

Big News Blasts are reserved exclusively for genuinely significant announcements to maintain their impact and credibility with our investor audience
Appropriate announcements include: the significance of the announcement will be determined by our management team at their discretion
Routine announcements (quarterly reports, administrative updates, minor operational changes) are not suitable for Big News Blast treatment

Pre-Market Scheduling Critical:

Big News Blasts must be scheduled pre-market open (post your announcement being made to the ASX) to preserve their effectiveness and maximise investor attention
Next-day blasts are strictly not permitted – timing coordination is essential for optimal impact
Pre-market coordination (before 10:00 AM AEST) generally achieves higher investor visibility and engagement

Post-Release Article Requests:

Articles requested or promoted after an announcement has already been market-absorbed typically yield significantly reduced engagement compared to immediate real-time coverage
We strongly recommend coordinating with our team in advance for material announcements rather than requesting retrospective promotion
Our automated systems capture all announcements in real-time for standard article generation, but Big News Blast treatment requires advance planning

2.4 Service Quality & Editorial Standards

Content Generation Process:

All articles are generated using our proprietary AI technology licensed from AiGentic Labs Pty Ltd
Content maintains strict editorial independence and factual accuracy based on ASX announcement data
Articles are designed to be investor-focused, SEO-optimized, and comprehension-level accessible
We employ multi-LLM verification processes to ensure quality and accuracy

Quality Assurance:

If you believe an article contains factual inaccuracies, please notify your account manager or admin@stockwirex.com imediately for prompt correction
We will investigate and correct genuine errors promptly (typically within 4 business hours)
Editorial opinions and analysis are not subject to client approval or modification (see Section 1.3)
We maintain the right to decline or remove content that violates our editorial standards or regulatory obligations

Article Ownership & Distribution Rights:

Corporate Clients receive a non-exclusive, royalty-free, perpetual license to reproduce commissioned articles (see Section 8.2)
You may share articles through your own channels, including:
- Your corporate website and investor relations pages
- Social media accounts and investor newsletters
- Email communications with shareholders and analysts
- Inclusion in ASX announcements or presentations (where appropriate)

2.5 Subscription Continuity & Service Interruptions

Maintaining Uninterrupted Service:

Your subscription must remain active and in good standing for continuous article coverage
Payment failures, disputes, or account suspensions will immediately halt article generation
To avoid service interruption:
- Ensure payment methods are current and valid
- Monitor expiration dates on credit cards
- Maintain sufficient funds for automatic billing
- Respond promptly to failed payment notifications

Service Suspension Scenarios:

Service may be temporarily suspended or terminated for:

Failed payments after multiple retry attempts (see Section 3.5)
Terms of Use violations or fraudulent activity
ASX delisting or trading suspensions
Non-payment of outstanding invoices exceeding 30 days
Chargeback disputes pending resolution
Change of ASX code without notification

Reactivation Process:

Suspended accounts may be reactivated by:
- Clearing all outstanding payment obligations
- Updating payment methods to valid options
- Resolving any Terms of Use violations

2.6 Tax Receipts & Financial Documentation

Automatic Tax Receipt Issuance:

All subscription payments automatically generate a tax invoice/receipt compliant with Australian Taxation Office requirements
Receipts are emailed to your registered address within minutes of payment processing
Historical receipts are stored in your Account Dashboard under “Billing History” for easy access

GST & Tax Compliance:

GST (10%) is automatically added to invoices for Australian-registered companies with valid ABN
Tax receipts include all required information: ABN, invoice number, itemised charges, GST breakdown

Adding Secondary Recipients:

Corporate Clients often need billing documentation sent to multiple recipients:

Accounts/Finance Teams: Add secondary email addresses through Account Settings
Compliance/Legal Teams: Include additional recipients for audit trail purposes
Investor Relations Teams: Ensure IR professionals receive service confirmations

To add secondary billing recipients:

Log into your StockWire X Account Dashboard
Navigate to “Account”
Add email addresses under “Additional Tax Receipt Recipients”
Save changes (future receipts will be sent to all listed addresses)

Alternatively, email admin@stockwirex.com with recipient details and we will update your account manually.

3. Subscription Pricing

3.1 Subscription Service

StockWire X operates on a tiered B2B SaaS model with multi level plans. The price you sign up at is grandfathered in until your subscription is cancelled for any reason.

4. Subscription Terms, Payment & Billing

4.1 Subscription Commencement

Subscriptions commence immediately upon successful payment processing
You will receive email confirmation of your subscription tier, billing cycle, and renewal date
Access to services is activated imediately upon payment receipt
Trial periods (if applicable) are specified at sign-up and limited to one per company

4.2 Payment Processing

All payments are processed securely through Stripe, our third-party payment gateway
Subscription management is powered by MemberPress platform integration
Accepted payment methods: Credit cards (Visa, Mastercard, American Express), debit cards, and approved corporate payment solutions
Payment information must be accurate and current at all times
You authorise StockWire X and Stripe to store your payment details for recurring billing

4.3 Billing Cycles & Advance Payment

All subscription fees are charged upfront and in advance of each subscription period
Monthly subscriptions: Charged on the same calendar day each month
Quarterly subscriptions: Charged every three months from the initial subscription date
Annual subscriptions: Charged once per year on the anniversary of subscription
If a billing cycle date falls on a day that does not exist in a given month (e.g., 31st), billing will occur on the last day of that month

4.4 Automatic Renewal

IMPORTANT: By subscribing, you explicitly agree to automatic renewal.

All subscriptions automatically renew for the same term you originally selected (monthly, quarterly, or annually) unless cancelled prior to the renewal date
You will be charged automatically using your stored payment method at the start of each new billing cycle
Renewal notices will be sent via email at least 7 days before each renewal date
By subscribing, you authorise StockWire X to automatically charge your payment method for subsequent subscription periods
You may cancel automatic renewal at any time through your Account Dashboard or by contacting support

4.5 Failed Payments

If a payment fails, we will attempt to process it up to three times over a 7-day period
You will receive email notifications of failed payment attempts
Services may be suspended if payment cannot be processed after three attempts
Account reinstatement requires clearing all outstanding balances plus any applicable fees

4.6 Price Changes

StockWire X reserves the right to modify subscription pricing with 30 days’ written notice
Price changes will not affect existing subscribers until their next renewal date after the notice period
Continued use of services after a price change constitutes acceptance of the new pricing
You may cancel your subscription before the new pricing takes effect to avoid the increase

5. Refund Policy

5.1 Overview

StockWire X operates a strict limited refund policy to ensure fair treatment of all Corporate Clients while maintaining service sustainability. This policy is designed to comply with Australian Consumer Law while protecting against abuse and fraud.

Key Principle: All subscription fees are non-refundable after the initial 7-day cancellation period, except where required by law.

5.2 7-Day Satisfaction Guarantee

We offer a limited satisfaction guarantee for new subscribers:

Eligibility: First-time subscribers or subscribers upgrading to a higher tier
Window: Full refund available if cancellation occurs within 7 calendar days of initial purchase or renewal
Process: Refund requests must be submitted via your Account Dashboard or by emailing admin@stockwirex.com
Processing Time: Approved refunds are processed within 5-10 business days to the original payment method
Service Access: Upon refund approval, service access terminates immediately
One-Time Benefit: The 7-day refund window applies once per company and cannot be repeatedly claimed through multiple subscriptions

5.3 Strict No-Refund Policy After 7 Days

After the 7-day satisfaction guarantee period expires, all fees are strictly non-refundable.

You will NOT receive a refund or partial refund for:

Unused subscription time if you cancel mid-cycle
Unused Big News blasts (EDM’s) or service allocations
Service downgrades to a lower tier
Dissatisfaction with article content or distribution results
Changes in your company’s circumstances or business needs
Duplicate payments (except in cases of clear processing errors on our part)
Voluntary cancellation at any point after the 7-day window
Involuntary service termination due to Terms of Use violations

By subscribing, you explicitly acknowledge and agree that this no-refund policy is legally binding and was made clear to you at the time of purchase.

5.4 Exceptions to No-Refund Policy

Refunds after the 7-day period may be issued ONLY in the following exceptional circumstances:

Australian Consumer Law Rights

Where services are not provided with due care and skill
Where services are not fit for the disclosed purpose
Where we materially breach these terms and fail to remedy within 30 days of written notice
Where services are not delivered as described in our service specifications

Technical or Service Failures

Complete service outage lasting more than 72 consecutive hours (excluding scheduled maintenance)
Our failure to generate or distribute contracted minimum article volumes due to technical failure on our part
Demonstrable security breach affecting your company’s data caused by our negligence

Processing Errors

Clear duplicate charges caused by payment processing errors (verified through Stripe)
Billing for a service tier not actually selected by the client
Unauthorised charges after documented cancellation

5.5 Refund Request Process

To request a refund under the 7-day guarantee or exceptional circumstances:

Submit Written Request: Email admin@stockwirex.com with:
- Company name and account details
- Reason for refund request
- Supporting documentation (if claiming exceptional circumstances)
- Original payment receipt or invoice number
Review Period: We will review your request within 5 business days
Decision Notification: You will receive written notification of approval or denial
Appeal Process: Denied requests may be appealed by providing additional documentation
Processing: Approved refunds are processed within 5-10 business days

5.6 Partial Refunds & Pro-Rata Credits

StockWire X does not provide:

Partial refunds for unused subscription time
Pro-rata credits for mid-cycle cancellations
Refunds based on underutilization of article allocations
Credits for service downgrades

Exception: In cases where we materially fail to deliver contracted services, we may offer pro-rata credits at our sole discretion.

5.7 Anti-Money Laundering (AML) Compliance

In accordance with Australian AML/CTF regulations:

Refunds exceeding $5,000 AUD within a 6-month period require enhanced identity verification
We may request additional documentation for high-value refunds, including:
- Proof of company registration (ABN/ACN verification)
- Authorised representative identification
- Legitimate business purpose documentation
Suspicious transaction patterns may be reported to AUSTRAC as required by law
We reserve the right to deny refunds that appear connected to money laundering or fraud

5.8 Cancellation Without Refund

You may cancel your subscription at any time, but:

Cancellation does NOT entitle you to a refund after the 7-day period
Services will continue until the end of your current billing cycle
You will retain access to paid services until the subscription period expires
Automatic renewal will be disabled upon cancellation
Cancelled subscriptions cannot be reinstated at previous pricing if rates have increased

To cancel: Visit your Account Dashboard under the “Subscription” tab or email admin@stockwirex.com

6. Chargebacks, Payment Disputes & Fraud Prevention

6.1 Chargeback Policy

Important: By subscribing to StockWire X services, you explicitly waive your right to file chargebacks on valid transactions where you have agreed to these Terms and Conditions.

A chargeback is a forced reversal of a transaction initiated through your credit card issuer or bank. Chargebacks are intended for fraudulent or unauthorized transactions, NOT for disputes over services you legitimately purchased.

6.2 When Chargebacks Are Appropriate

You may legitimately file a chargeback only if:

You did not authorize the transaction (fraudulent use of your payment method)
We charged you after you cancelled and your cancellation was confirmed
You were charged an incorrect amount that we refuse to correct
You did not receive the services you paid for and we have not responded to your support requests

6.3 Inappropriate Chargeback Usage

Do not file a chargeback for:

Disputes over article quality or content (not grounds for chargeback)
Buyer’s remorse or change of business circumstances
Forgetting about automatic renewal (you agreed to this in writing)
Desire for a refund outside the 7-day policy
Dissatisfaction with return on investment or business results

Filing inappropriate chargebacks constitutes fraud and will result in legal action.

6.4 Our Chargeback Defense Process

If you file a chargeback, StockWire X will vigorously defend by providing Stripe and your financial institution with:

Proof of Explicit Agreement:
- Timestamped acceptance of these Subscription Terms at sign-up
- IP address and device information from subscription creation
- Email confirmations sent to your registered address
Transaction Documentation:
- Detailed invoice and payment receipts
- Records of services provided (articles generated, distribution completed)
- Usage logs demonstrating active service utilization
Communication Records:
- All email correspondence between your company and StockWire X
- Support tickets and resolution attempts
- Cancellation requests (or lack thereof)
Terms Acknowledgment:
- Documented agreement to our no-refund policy
- Evidence of 7-day refund window disclosure
- Proof of automatic renewal authorization

6.5 Consequences of Chargeback Filing

If you file a chargeback:

Immediate Actions:

Your account access will be suspended immediately pending dispute resolution
All active services and article generation will cease
Outstanding contractual obligations remain enforceable

If Chargeback Is Successful (You Win):

Account will remain permanently terminated
You will be prohibited from re-subscribing to StockWire X services
Your company will be added to our internal fraud prevention database

If Chargeback Is Denied (We Win):

Account reinstatement requires payment of all outstanding amounts
Future subscriptions may require alternative payment methods or upfront annual payment

If Fraudulent Chargeback Is Determined:

We may pursue legal action to recover amounts owed plus legal fees
Matter may be reported to credit agencies and fraud prevention services
Corporate reputation damage may occur through public disclosure

6.6 Proper Dispute Resolution Process

Before filing a chargeback, you must:

Contact Us Directly: Email admin@stockwirex.com with detailed explanation of the issue
Allow Response Time: Give us 5 business days to investigate and respond
Engage in Good Faith Negotiation: Work with our team to resolve the matter
Exhaust Internal Remedies: Follow our refund request process if applicable

We are committed to fair resolution and will work with you in good faith to address legitimate concerns. The vast majority of disputes can be resolved through direct communication.

6.7 Fraud Prevention Measures

To protect against fraudulent activity, we implement:

Real-time payment verification through Stripe’s fraud detection systems
IP address and device fingerprinting at subscription
Velocity checks to prevent rapid subscription cycling
Enhanced verification for high-value transactions
Machine learning algorithms to identify suspicious patterns

Accounts flagged for potential fraud may require:

Additional identity verification documents
Video verification calls with authorised representatives
Alternative payment methods (e.g., bank transfer for high-value subscriptions)

7. Trial Periods (If Applicable)

7.1 Trial Availability

Free trial offers may be available for new Corporate Clients at StockWire X’s discretion
Trial periods are limited to one per company (determined by ABN/ACN or corporate email domain)
Trial durations and included services are specified at the time of offer
Trials are provided to allow evaluation of our services before financial commitment

7.2 Trial Terms & Conversion

Payment method must be provided at trial sign-up (card will not be charged during trial)
If you do NOT cancel before the trial ends, your subscription automatically converts to a paid plan
The full subscription fee for your selected tier will be charged immediately upon trial expiration
Cancellation during trial period prevents any charges and terminates access
Trial period usage counts toward your subscription allocation if you convert to paid

7.3 Trial Abuse Prevention

We actively monitor for trial abuse, including:

Multiple trial sign-ups using different email addresses for the same company
Repeated trials using variations of company names or related entities
Systematic trial cycling to avoid payment

Trial abuse will result in:

Immediate account termination without notice
Denial of all future trial offers
Potential blocking of company domain from services
Possible legal action for fraudulent activity

8. Access to Services & Account Management

8.1 Corporate Client Responsibilities

As a Corporate Client, you must:

Provide Accurate Information:

Complete and current company details (ABN/ACN, registered address)
Authorised representative contact information
Accurate billing and payment information
Service tier selection appropriate to your needs

Maintain Account Security:

Keep login credentials confidential and secure
Implement reasonable security measures for account access
Immediately notify us of any suspected unauthorized access
Ensure only authorised representatives access the account

Update Information Promptly:

Notify us of changes to billing details within 5 business days
Update payment methods before expiration to prevent service disruption
Inform us of changes to authorised representatives
Maintain current contact email for service notifications

Comply with Platform Policies:

Adhere to all Terms of Use and acceptable use policies
Provide accurate ASX announcement information for article generation
Respect our editorial independence and content guidelines
Use services only for legitimate business purposes

8.2 Account Sharing & Restrictions

Each subscription is licensed to a single ASX-listed company
Login credentials may be shared among authorised employees of the Corporate Client
Sharing access with third parties, consultants, or related entities is prohibited without written approval
Multi-company groups must purchase separate subscriptions for each entity

Violations may result in:

Immediate account suspension
Forced upgrade to enterprise tier with multi-entity pricing
Termination without refund

8.3 Service Access & Uptime

We strive to maintain 99.5% uptime for our Platform (excluding scheduled maintenance)
Scheduled maintenance will be announced at least 48 hours in advance when possible
Emergency maintenance may occur without advance notice
Service credits may be issued for extended outages exceeding 72 consecutive hours

We are NOT liable for downtime caused by:

Third-party service failures (ASX, internet infrastructure, AWS/cloud providers)
Cyber attacks, DDoS attacks, or security incidents beyond our control
Force majeure events (natural disasters, government actions, etc.)
User error or client-side technical issues

9. Intellectual Property Rights

9.1 StockWire X Proprietary Content

All AI technology, algorithms, Platform infrastructure, and branding are owned by StockWire X, AiGentic Group, and our licensors:

Technology & Systems:

Proprietary AI article generation workflows (licensed from AiGentic Labs Pty Ltd)
ASX announcement analysis algorithms
Multi-LLM content generation processes
Platform software and user interfaces
Analytics and reporting systems

Brand & Trademarks:

“StockWire X” name and logo
All associated branding and design elements
Marketing materials and promotional content

9.2 Client Rights to Commissioned Content

Corporate Clients are granted a non-exclusive, royalty-free, perpetual license to:

Reproduce commissioned articles on their own websites and investor materials
Redistribute content through their own communication channels
Share articles with investors, analysts, and media
Include content in ASX announcements or financial reports
Archive and preserve articles indefinitely

Restrictions on Client Use:

Must maintain original attribution to StockWire X (unless otherwise agreed in writing)
Cannot modify articles to misrepresent our analysis or conclusions
Cannot create derivative AI tools using our content as training data
Cannot sublicense or sell our content to third parties

9.3 StockWire X Rights

We retain all rights to:

Publish commissioned articles on our Platform and distribution channels
Use articles for marketing, promotional, and educational purposes
Aggregate anonymized data from client engagements for research
Showcase client relationships (subject to confidentiality agreements)
Modify or remove published content if it violates our standards

9.4 Third-Party Content

ASX announcement data is sourced from public regulatory disclosures
Market data is licensed from authorized providers
Client logos and company information are used with implied consent for service delivery
Third-party trademarks are property of their respective owners

10. Disclaimers & Limitation of Liability

10.1 Investment Disclaimers

Critical: StockWire X does not provide financial advice.

All articles and analysis are for informational and promotional purposes only
Content is NOT personal investment advice or recommendations to buy/sell securities
Articles are editorial opinions based on public ASX announcements
We are NOT responsible for share price movements resulting from our content
Investors must conduct independent research and seek professional financial advice

10.2 Service Disclaimers

“As Is” Provision: The Platform and services are provided “as is” without warranties of any kind, including:

Merchantability or fitness for a particular purpose
Uninterrupted, timely, secure, or error-free operation
Accuracy, reliability, or completeness of content
Specific business results or return on investment

10.3 No Guarantee of Results

We do not guarantee:

Specific investor engagement or readership levels
Share price appreciation or market perception improvements
SEO rankings or search engine visibility
Social media reach or engagement metrics
Media coverage or analyst attention

10.4 AI Technology Limitations

Our AI systems, while sophisticated, have inherent limitations:

May occasionally misinterpret complex ASX announcements
Cannot predict market reactions or investor sentiment
May produce content requiring human review for context
Dependent on underlying data quality and timeliness

We are not liable for:

AI-generated errors or misinterpretations
Technical glitches in automated article generation
Delays in content distribution due to system limitations
Third-party platform issues affecting article visibility

10.5 Limitation of Liability

To the maximum extent permitted by Australian law:

Our total liability to you shall NOT exceed:

The amount you paid us in the 12 months preceding any claim; or
$10,000 AUD (whichever is less)

We are NOT liable for:

Indirect, incidental, consequential, or punitive damages
Loss of profits, revenue, business opportunities, or market capitalization
Reputational damage or investor relations setbacks
Data loss or corruption (you are responsible for backups)
Third-party claims arising from your use of our services

Exclusions from Limitation: This limitation does not apply to:

Our fraud, willful misconduct, or gross negligence
Liability that cannot be excluded under Australian Consumer Law
Personal injury or death caused by our negligence
Breach of statutory guarantees under consumer protection laws

10.6 Indemnification

You agree to indemnify, defend, and hold harmless StockWire X, AiGentic Group, AiGentic Labs, and their officers, directors, employees, and agents from:

Any claims arising from your breach of these Terms
Inaccurate or misleading information you provide for article generation
Your violation of ASX listing rules or securities regulations
Infringement of third-party intellectual property rights through your content
Fraudulent chargebacks or payment disputes you initiate

11. Termination & Suspension

11.1 Termination by Client

You may terminate your subscription at any time by:

Cancellation Methods:

Logging into your Account Dashboard and selecting “Cancel Subscription”
Emailing admin@stockwirex.com with cancellation request
Contacting your dedicated account manager (Enterprise tier)

Effect of Cancellation:

Automatic renewal is disabled immediately
Services continue until the end of your current billing cycle
No refunds are issued for unused subscription time (except within 7-day window)
Access to Platform and archived content terminates at cycle end
Account data may be retained per our Privacy Policy

11.2 Termination by StockWire X

We may terminate or suspend your account immediately for:

Material Violations:

Breach of these Subscription Terms or general Terms of Use
Provision of false or fraudulent information
Payment fraud or repeated chargeback abuse
Sharing account access with unauthorized parties
Using services for illegal purposes or market manipulation

Payment Issues:

Failure to pay outstanding invoices after 30 days
Repeated failed payment attempts without resolution
Suspicious transaction patterns flagged by fraud detection

Regulatory Concerns:

ASX listing suspension or delisting of your company
ASIC enforcement actions affecting your corporate status
Violation of securities laws in connection with our services

Business Reasons:

Discontinuation of services (with 60 days’ notice)
Your company exits our target non-resource sectors
Extreme underutilization suggesting bad faith subscription

Effect of Our Termination:

Immediate cessation of services and Platform access
No refund of any fees paid (except where required by law)
Outstanding invoices remain due and payable
We may publish notice of service discontinuation on affected articles

11.3 Survival of Terms

The following provisions survive termination:

Payment obligations for services rendered
Intellectual property rights and licenses granted
Disclaimers and limitation of liability
Indemnification obligations
Dispute resolution and governing law provisions

11.4 Data Retention Post-Termination

After termination, we may:

Retain account information for legal compliance (7 years for tax records)
Keep published articles available on our Platform (subject to our editorial discretion)
Maintain anonymized analytics data indefinitely
Delete personal account data per GDPR-style data protection principles (upon request)

You may request deletion of personal data by emailing admin@stockwirex.com, subject to our legal retention obligations.

12. Modifications to Terms & Services

12.1 Terms Updates

StockWire X reserves the right to modify these Subscription Terms at any time to reflect:

Changes in applicable laws or regulations
New service features or pricing models
Enhanced security or fraud prevention measures
Industry best practices or compliance requirements

Notification of Changes:

Material changes will be communicated via email to the registered account holder
Updated Terms will be posted on our website with a new “Last Updated” date
Continued use after notification constitutes acceptance of revised Terms

Objection Rights:

If you do not agree to material changes, you may cancel your subscription
Cancellation must occur within 30 days of change notification to avoid new Terms
No refund is provided for objection-based cancellations outside the 7-day window

12.2 Service Modifications

We may modify, enhance, or discontinue services at any time, including:

Adding new features or subscription tiers
Adjusting article volume allocations
Changing distribution channels or Platform functionality
Updating AI algorithms for improved content quality
Retiring obsolete features or integrations

Significant Service Changes:

30 days’ advance notice for changes materially reducing service scope
No notice required for enhancements or additional features
Alternative solutions offered if core services are discontinued

No Compensation for Modifications:

We are not liable for any losses resulting from service changes
No refunds or credits for feature removals or modifications
Your remedy is cancellation if changes are unacceptable

13. Privacy & Data Protection

13.1 Privacy Policy Integration

Your use of our services is governed by our Privacy Policy, which describes:

Personal information collection practices
Data usage for service delivery and marketing
Sharing with AiGentic Group entities and service providers
International data transfers and security measures
Your rights to access, correct, and delete personal data

13.2 Payment Data

Payment information is processed by Stripe and subject to their privacy policy
We do not store complete credit card numbers on our servers
Tokenized payment data is retained for recurring billing and fraud prevention
PCI-DSS compliance is maintained through our payment processor

13.3 AiGentic Group Data Sharing

Your information may be shared with:

AiGentic Group Pty Ltd (parent company) for operational oversight
AiGentic Labs Pty Ltd (sister company) for AI technology optimisation
Future AiGentic subsidiaries for cross-platform marketing and analytics

Shared data includes:

Company details and subscription information
Usage analytics and engagement metrics
Billing history and payment information
Support interactions and feedback

Opt-Out Rights: You may opt out of marketing communications from AiGentic Group entities by:

Clicking “unsubscribe” in promotional emails
Updating preferences in your Account Dashboard
Emailing admin@stockwirex.com with opt-out request

13.4 Data Security

We implement industry-standard security measures:

Encryption of data in transit (TLS/SSL) and at rest
Regular security audits and vulnerability assessments
Access controls and authentication protocols
Incident response procedures for data breaches

Your Responsibilities:

Maintain strong, unique passwords for account access
Protect login credentials from unauthorized disclosure
Promptly report suspected security incidents
Implement reasonable corporate cybersecurity practices

14. Regulatory Compliance & Market Integrity

14.1 ASX Compliance Obligations

Corporate Clients remain solely responsible for:

Complying with ASX Listing Rules and continuous disclosure obligations
Ensuring accuracy of ASX announcements used for article generation
Obtaining necessary approvals for promotional communications (if required)
Maintaining proper corporate governance and investor relations practices

StockWire X is not:

Your investor relations representative or spokesperson
Responsible for ASX regulatory compliance on your behalf
A substitute for professional IR or legal counsel
Liable for ASX penalties arising from disclosure breaches

14.2 ASIC Regulatory Framework

Our services are designed to comply with:

Australian Securities and Investments Commission (ASIC) guidance
Corporations Act 2001 requirements for financial services
Competition and Consumer Act 2010 consumer protection provisions
Spam Act 2003 electronic messaging regulations

Disclosure:

We are NOT an AFSL holder or authorised representative
We do NOT provide personal financial advice requiring licensing
All content is general information and editorial opinion
Appropriate disclaimers are included on all published articles

14.3 Anti-Market Manipulation

You may NOT use our services to:

Artificially inflate or manipulate your company’s share price
Disseminate false or misleading information to the market
Engage in pump-and-dump schemes or coordinated trading
Violate insider trading prohibitions or market abuse provisions

Consequences of Manipulation:

Immediate termination of services without refund
Reporting to ASIC and ASX Compliance
Cooperation with regulatory investigations
Potential civil and criminal liability under securities laws

14.4 International Compliance

For ASX-listed companies with international operations:

You are responsible for compliance with securities laws in all relevant jurisdictions
Cross-border promotional content may trigger disclosure obligations
Foreign investment regulations may apply to article distribution
Tax implications of cross-border transactions are your responsibility

15. Dispute Resolution & Governing Law

15.1 Governing Law

These Subscription Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles.

You agree to submit to the exclusive jurisdiction of the courts of New South Wales for resolution of any disputes arising from these Terms or your use of StockWire X services.

15.2 Mandatory Dispute Resolution Process

BEFORE initiating legal proceedings, you MUST:

Step 1: Direct Communication (5 Business Days)

Email admin@stockwirex.com with detailed description of the dispute
Include supporting documentation and proposed resolution
Allow us 5 business days to investigate and respond

Step 2: Good Faith Negotiations (15 Business Days)

Engage in sincere efforts to resolve the matter amicably
Participate in telephone or video conferences if requested
Consider reasonable compromise solutions

Step 3: Formal Mediation (30 Days)

If negotiation fails, agree to binding mediation
Appoint a mutually acceptable mediator in Sydney, NSW
Share mediation costs equally between parties
Attempt resolution within 30 days of mediation commencement

Step 4: Arbitration or Litigation

Only after exhausting Steps 1-3 may formal legal action be initiated
Arbitration under Australian Commercial Disputes Centre rules, OR
Court proceedings in New South Wales courts

15.3 Class Action Waiver

To the maximum extent permitted by law:

You agree to resolve disputes individually, and you waive any right to:

Participate in class action lawsuits
Join representative or collective proceedings
Act as a class representative or member
Consolidate claims with other parties

Each party may only bring claims in its individual capacity.

If this class action waiver is found unenforceable, the arbitration agreement is void and disputes will be resolved in New South Wales courts.

15.4 Arbitration Provisions

If arbitration is elected:

Arbitration Rules:

Conducted under Australian Commercial Disputes Centre (ACDC) rules
Single arbitrator selected by mutual agreement or ACDC appointment
Arbitration held in Sydney, New South Wales
Proceedings conducted in English
Discovery limited to essential documents

Arbitration Costs:

Each party bears its own legal fees
Arbitrator fees and ACDC costs split equally
Prevailing party may recover costs at arbitrator’s discretion

Arbitration Award:

Final and binding on all parties
Limited grounds for appeal under Australian Arbitration Act
Enforceable in any court of competent jurisdiction

15.5 Emergency Relief

Nothing in these dispute resolution provisions prevents either party from seeking:

Temporary restraining orders or injunctive relief for imminent harm
Enforcement of intellectual property rights
Collection of undisputed outstanding debts
Emergency orders to preserve evidence or assets

15.6 Legal Fees

In any legal proceeding:

Each party generally bears its own legal costs and fees
Prevailing party may recover costs if entitled under applicable law or contract
Frivolous or bad faith claims may result in cost sanctions
Fraudulent chargebacks or malicious disputes may result in fee recovery

16. General Provisions

16.1 Entire Agreement

These Subscription Terms, together with:

Our general Terms of Use
Our Privacy Policy
Your subscription confirmation email
Any executed service agreements or addendums

…constitute the entire agreement between you and StockWire X regarding subscription services, superseding all prior negotiations, understandings, or agreements.

16.2 Severability

If any provision of these Terms is found invalid, illegal, or unenforceable by a court of competent jurisdiction:

The invalid provision will be modified to the minimum extent necessary to make it enforceable
If modification is not possible, the provision will be severed
All remaining provisions will remain in full force and effect
The invalid provision will not affect the validity of the agreement as a whole

16.3 Waiver

Our failure to enforce any provision of these Terms does NOT constitute a waiver of:

That provision or any other provision
Our right to enforce provisions in the future
Any remedies available to us under these Terms or applicable law

Any waiver must be:

In writing and signed by an authorized StockWire X representative
Limited to the specific circumstance described
Not construed as a waiver of future breaches or different provisions

16.4 Assignment & Transfer

You May Not:

Assign or transfer your subscription to another company without our written consent
Sublicense or resell our services to third parties
Transfer rights or obligations under these Terms

We May:

Assign these Terms to any entity within the AiGentic Group without your consent
Transfer rights and obligations to a successor in interest following merger, acquisition, or sale of assets
Subcontract service delivery to third-party providers
License our technology to other entities (subject to your data confidentiality)

You will be notified of material assignments that affect your services.

16.5 Force Majeure

We are not liable for failure or delay in performance due to circumstances beyond our reasonable control, including:

Technology & Infrastructure:

Internet outages, cloud provider failures, or network disruptions
Cyber attacks, DDoS attacks, or security incidents
Third-party software or API failures (ASX, payment processors, etc.)

Natural & Human-Caused Events:

Natural disasters, extreme weather, or environmental catastrophes
Pandemics, epidemics, or public health emergencies
War, terrorism, civil unrest, or government actions
Labor disputes, strikes, or supply chain disruptions

During Force Majeure:

We will use commercially reasonable efforts to resume services
Subscription periods may be extended to compensate for prolonged outages
No refunds are provided for force majeure disruptions

16.6 Notices

All legal notices under these Terms must be in writing and sent to:

For StockWire X:

Email: admin@stockwirex.com
Physical Mail: 202/37 Barrack St, Perth WA 6000

For Corporate Clients:

Email: The email address associated with your account
Physical Mail: The registered address provided during subscription

Notices are deemed received:

Email: 24 hours after sending (if no delivery failure)
Physical Mail: 5 business days after posting (within Australia)
International Mail: 10 business days after posting

16.7 Relationship of Parties

These Terms create an independent contractor relationship only:

StockWire X and Corporate Clients are independent businesses
No partnership, joint venture, agency, or employment relationship exists
Neither party may bind the other or represent themselves as having authority to do so
Each party is responsible for its own taxes, insurance, and regulatory compliance

16.8 Third-Party Beneficiaries

These Terms are solely for the benefit of StockWire X and Corporate Clients.

No third party has the right to enforce any provision, except:

AiGentic Group Pty Ltd and AiGentic Labs Pty Ltd (as related entities)
Service providers and payment processors (to the extent necessary for service delivery)
Successors and assigns as permitted under these Terms

16.9 Interpretation

In interpreting these Terms:

Headings are for convenience only and do not affect interpretation
“Including” means “including but not limited to”
Singular includes plural and vice versa
References to “business days” exclude weekends and Australian public holidays
Time references are to Australian Western Standard Time (AWST) unless otherwise specified
Monetary amounts are in Australian Dollars (AUD) unless otherwise stated

16.10 Language

These Terms are drafted and executed in English. Any translations are provided for convenience only. In the event of conflict between English and translated versions, the English version prevails.

17. Contact Information

For all subscription-related inquiries, please contact:

General Inquiries & Support:

Email: admin@stockwirex.com
Website: stockwirex.com
Support Hours: Australian business hours (AWST)

Subscription & Billing Questions:

Email: admin@stockwirex.com

Technical Issues:

Email: admin@stockwirex.com

Corporate Sales & Enterprise Solutions:

Email: admin@stockwirex.com

Legal & Compliance Matters:

Email: admin@stockwirex.com

AiGentic Group (Parent Company):

Email: info@aigenticgroup.com

For: Group-wide matters, technology licensing, strategic partnerships

Mailing Address: 202/37 Barrack St, Perth WA 6000

18. Acknowledgment & Acceptance

By subscribing to StockWire X services, you explicitly acknowledge and agree that:

✅ You have read and understood these Subscription Terms of Service in their entirety

✅ You are an authorised representative with legal authority to bind your ASX-listed company to these Terms

✅ You accept the strict no-refund policy after the 7-day satisfaction guarantee period and understand this is legally binding

✅ You agree to automatic renewal and authorize recurring charges to your payment method unless you cancel

✅ You waive your right to file inappropriate chargebacks on valid transactions and understand we will vigorously defend chargebacks with supporting documentation

✅ You understand investment disclaimers and that StockWire X does not provide financial advice or guarantee business outcomes

✅ You accept all limitations of liability and agree to resolve disputes through the mandatory dispute resolution process

✅ You will comply with all regulatory obligations including ASX Listing Rules and ASIC requirements

✅ You consent to data sharing within the AiGentic Group as described in our Privacy Policy

✅ You agree to governing law of New South Wales, Australia, and exclusive jurisdiction of NSW courts

Document Information

Last Updated: 5/11/2025

Effective Date: 5/11/2025